Weak Regulations, Harmed Consumers

An Evaluation of Digital Consumer Protection Mechanisms

Authors

  • Chyntia Regita Nugraheni Universitas Islam Batik Surakarta, Indonesia
  • Ariy Khaerudin Universitas Islam Batik Surakarta, Indonesia
  • Nourma Dewi Universitas Islam Batik Surakarta, Indonesia

DOI:

https://doi.org/10.46924/jihk.v7i1.294

Keywords:

Business Actors, Self-Regulation, Return and Refund, Consumer Protection

Abstract

The rapid growth of e-commerce in Indonesia has led to the rise of self-regulatory practices, particularly in the form of standard clauses unilaterally imposed by digital platforms. This development presents potential risks to the protection of consumer rights as stipulated in the Consumer Protection Law. This study aims to examine the presence of standard clauses within self-regulation, identify potential violations of consumer rights, and assess the effectiveness of existing legal protection mechanisms. A normative juridical method is employed, utilizing a statutory approach and case studies involving major e-commerce platforms in Indonesia. The findings reveal that many standard clauses fail to uphold the principles of fairness, transparency, and consumer safety. Moreover, the internal dispute resolution mechanisms provided by these platforms are often ineffective and tend to favor business actors. In conclusion, regulatory intervention and enhanced oversight of self-regulatory practices are necessary to ensure the optimal protection of consumer rights.

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Published

2025-06-11

How to Cite

Nugraheni, C. R. ., Khaerudin, A., & Dewi, N. (2025). Weak Regulations, Harmed Consumers: An Evaluation of Digital Consumer Protection Mechanisms. Jurnal Ilmu Hukum Kyadiren, 7(1), 264–278. https://doi.org/10.46924/jihk.v7i1.294

Issue

Vol. 7 No. 1 (2025): Jurnal Ilmu Hukum Kyadiren

Section

Articles

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Copyright (c) 2025 Chyntia Regita Nugraheni, Ariy Khaerudin, Nourma Dewi

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